1. Who we are

Lugus Homes Limited (“we”, “us” or “our”) is committed to protecting your privacy and ensuring your personal data is handled responsibly. We are the data controller for the purposes of UK data protection laws.

Our contact details are:
Lugus Homes Limited
24 Lower Downs Road
Raynes Park, London SW20 8QG
Email: info@lugushomes.co.uk

2. What personal data we collect

We collect the following types of personal data:
- Full name
- Email address
- Phone number
- Payment information
- Information submitted via enquiry forms or email
- IP address and browsing data (via cookies)

3. How we collect your personal data

We collect your data when you:
- Fill in forms on our website
- Contact us via email or phone
- Interact with us via social media or marketing platforms
- Use our services (e.g. renting or buying a property)
- Browse our website (through cookies)

4. Why we collect your data (lawful basis)

We process your data under the following lawful bases:
- To perform a contract with you (e.g. rental or sales services)
- To respond to your enquiries (legitimate interest)
- To comply with legal obligations (e.g. financial recordkeeping)
- To send marketing communications, where you have given consent

5. How we use your data

We may use your data to:
- Respond to enquiries and provide our services
- Process applications and payments
- Refer you to utility providers (for rental properties)
- Carry out referencing checks through trusted third parties
- Communicate important service updates
- Send promotional or marketing communications (if you opt in)

6. Who we share your data with

We may share your data with:
- Referencing platforms for tenancy applications
- Utility companies to set up or transfer services
- Payment providers for secure transactions
- Professional advisers (accountants, legal representatives)
- Regulatory authorities, if required by law

We do not sell your personal data under any circumstances.

7. How long we keep your data

We retain your data only as long as necessary:
- Enquiries: up to 12 months after last contact
- Transactions: up to 7 years for legal/accounting purposes
- Marketing: until you unsubscribe or withdraw consent

8. Your data rights

You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate data
- Request deletion of your data
- Restrict or object to certain types of processing
- Withdraw consent for marketing at any time

To exercise your rights, please contact info@lugushomes.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies

Our website uses cookies to improve your experience. Some are essential, while others (like analytics or marketing cookies) require your consent.

You can manage your cookie preferences through our website's cookie banner. See our Cookie Policy for more information.

10. Changes to this Privacy Policy

We keep this Privacy Policy under regular review. The last review was conducted on 3rd July 2025.
This Privacy Policy was last updated on 1st July 2025.